Frequently Asked Questions (Piercing Service)





Where does it apply?

The "Site" refers to Stellar Malaysia website ( and this Privacy Policy will apply to all activities taking place on this Site and/or when you have voluntarily shared your personal information by any means. By visiting this Site and/or using the products and services made available to you on this Site, you agree to the terms of this Privacy Policy.

What information is involved?

How is the information utilised?

What rights you have over your data

Age of Consent

Questions & Contact Information


Due to hygiene reasons, we do not accept exchanges or returns unless the item you had purchased is found defective within 15 days from the date of your purchase on this Site. Kindly check your purchases carefully upon receipt. If you receive a defective item, please email us immediately at with details of the product defects, photographs of the defects and a proof of your purchase.

Upon receipt of your email, we will fully examine the issue and notify you via e-mail, whether you are entitled to a refund or a replacement as a result of the defect. Please allow us a minimum of 7 working days from the receipt date of your email to follow-up on the status of your inquiry. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using our Site's shopping voucher.

Only regular priced items may be refunded or exchanged. Sale items or any items sold during promotions are non-refundable and non-exchangeable. Eligible items to be exchanged or returned should be in original condition, along with the original packaging.

Exchange, Returns & Refunds


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