Frequently Asked Questions | Stellar MY

ENG: You may remove the piercing earring:

1) Sanitise your hands

2) Hold by pinching the front stud using 1 hand and hold the backing with the other hand

3) Rest your wrist against each other for added support

4) Without moving the front stud, hold the front stud firmly in place while gently pulling the backing backwards and the earring will open

5) DO NOT pull the front stud and backing in opposite direction at the same time, the front is supposed to remain stationary in your piercing even when you remove the backing (this will prevent accidentally scratching inside your piercing by the needle tip)

6) Gently slide the front stud straight out

7) Clean your piercing earring with soap free detergent or wipe it down with an alcohol swab

8) Quickly put your piercing earring back on or wear only hypoallergenic ear jewellery

9) Always put on a earring 24/7 during the first year of your piercing to prevent closure of piercing

10) Observe your piercing in the next 3-5 days as irritation may occur, seek advice from your piercer immediately if you encounter the following (e.g. swelling, itching, yellowish liquid exiting from piercing)

MY: Anda boleh menanggalkan anting-anting tindik:

1) Bersihkan tangan anda

2) Pegang dengan mencubit anting tersebut di hadapan menggunakan 1 tangan dan pegang bahagian belakang dengan tangan yang satu lagi

3) Rehatkan pergelangan tangan anda antara satu sama lain untuk sokongan tambahan

4) Tanpa menggerakkan anting di hadapan, pegang anting hadapan dengan kukuh sambil menarik bahagian belakang perlahan-lahan ke belakang dan anting-anting akan terbuka

5) JANGAN tarik anting di hadapan dan belakang ke arah bertentangan pada masa yang sama, bahagian hadapan sepatutnya kekal dalam tindikan anda walaupun anda menanggalkan sandaran (ini akan mengelakkan calar secara tidak sengaja di dalam tindikan anda dengan hujung jarum)

6) Luncurkan anting di hadapan dengan perlahan keluar

7) Bersihkan anting-anting tindik anda dengan detergen bebas sabun atau lap dengan sapuan alkohol

8) Pakai kembali anting-anting tindik anda dengan pantas atau pakai hanya barang kemas telinga hypoallergenic

9) Sentiasa memakai anting-anting 24/7 pada tahun pertama anda menindik untuk mengelakkan penutupan tindikan

10) Perhatikan tindikan anda dalam masa 3-5 hari akan datang kerana kerengsaan mungkin berlaku, dapatkan nasihat daripada penindik anda dengan segera jika anda menghadapi perkara berikut (contoh. bengkak, gatal-gatal, cecair kekuningan yang keluar daripada menindik)

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Eligibility

Due to hygiene reasons, we do not accept exchanges or returns unless the item you had purchased is found defective within 15 days from the date of your purchase on this Site. Kindly check your purchases carefully upon receipt. If you receive a defective item, please email us immediately at enquiry@stellarsg.com with details of the product defects, photographs of the defects and a proof of your purchase.

Upon receipt of your email, we will fully examine the issue and notify you via e-mail, whether you are entitled to a refund or a replacement as a result of the defect. Please allow us a minimum of 7 working days from the receipt date of your email to follow-up on the status of your inquiry. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using our Site's shopping voucher.

Only regular priced items may be refunded or exchanged. Sale items or any items sold during promotions are non-refundable and non-exchangeable. Eligible items to be exchanged or returned should be in original condition, along with the original packaging.

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